SHIPPING INFORMATION

• We ship exclusively through EMS.
• Due to the delicate nature of most of our products, rest assured that we carefully wrap, cushion and pack each item in sturdy packaging to ensure safe delivery.
• We are able to ship anywhere in the world, except where prohibited.
• Once we receive your order and process your payment, your order will be shipped within 2 business days.
• Your shipping charge will be calculated at checkout, as it is based on weight and destination.
• Please contact us at any time if you have any questions or concerns.


Shipping costs

• EMS rates. (automatically calculated)
• Shipping is possible to anywhere supporting EMS.
• Reates are automatically calculated according to the weight, and the total weight is measured for the whole package.
• International shipping includes Handling fees.


Customs and Duties

• The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
• Please be advised that these charges are levied by the destination country and we do not have control over them.
• In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

RETURN POLICY

• Due to the rare and exclusive nature of our products, we unfortunately cannot accept returns or exchanges unless the item you received is different than the item you ordered or if the item is defective.
• Please note that each of our items is hand-crafted and one-of-a-kind.
• As such, small deviations or anomalies, such as in shading, color and tone, may exist in the item you receive that were not captured in the photographs.
• These types of deviations will not qualify the item for return.
• Also, due to the delicate nature of most of our products, rest assured that we carefully wrap, cushion and pack each item in sturdy packaging to ensure safe delivery.
• We will not accept returns for items damaged by the mishandling of others.


If your item qualifies for a return or exchange, you must follow these instructions:

1. Contact us by e-mail or messenger (INSERT E-MAIL ADDRESS AND MESSENGER ID) within three business days of receipt. You must include the order number, the item description and the reason for the return with photographs of the item received. Our customer service team will then work with you to arrange return shipping.

2. The Gallery will pay or reimburse the shipping fee for the return if the reason for the return is our fault. Our customer service representative will provide you with additional details if your return is approved. Please make sure to keep all of the original packaging and packaging materials until instructed otherwise.

3. Once the approved returned items are received, and if they are in original condition, you will be issued a refund. At your request, you may opt for an exchange instead.

Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our customer service group. Returns that are shipped to us without our prior consent can not accepted